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Evidence Guide: AURSLA001 - Comply with legal requirements when selling automotive products and services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AURSLA001 - Comply with legal requirements when selling automotive products and services

What evidence can you provide to prove your understanding of each of the following citeria?

Identify legal requirements and procedures relating to sale of automotive products and services

  1. Legislation relating to selling automotive products or services is accessed and interpreted
  2. Legal requirements specific to the sale of the automotive workplace product or service range are identified
  3. Workplace procedures relating to complying with legal requirements are sourced and interpreted
Legislation relating to selling automotive products or services is accessed and interpreted

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Legal requirements specific to the sale of the automotive workplace product or service range are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Workplace procedures relating to complying with legal requirements are sourced and interpreted

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Sell product or service in compliance with legal requirements

  1. Product or service is sold according to workplace procedures and identified legal requirements
  2. Customer transaction is handled according to consumer legislation
  3. Accurate advice and information are provided to customers about product and consumer rights
  4. Advice is sought from supervisor where clarification or assistance is needed
Product or service is sold according to workplace procedures and identified legal requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Customer transaction is handled according to consumer legislation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Accurate advice and information are provided to customers about product and consumer rights

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advice is sought from supervisor where clarification or assistance is needed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record required information on product or service sale documentation

  1. Correct product or service sale documentation is selected and accessed according to workplace procedures
  2. Clear and accurate information is provided on sales documentation to comply with legal requirements
  3. Signed acknowledgement of information provided is obtained from customer, as required
  4. Sales documentation is completed and stored according to workplace procedures
Correct product or service sale documentation is selected and accessed according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clear and accurate information is provided on sales documentation to comply with legal requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Signed acknowledgement of information provided is obtained from customer, as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Sales documentation is completed and stored according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify legal requirements and procedures relating to sale of automotive products and services

  1. Legislation relating to selling automotive products or services is accessed and interpreted
  2. Legal requirements specific to the sale of the automotive workplace product or service range are identified
  3. Workplace procedures relating to complying with legal requirements are sourced and interpreted
Legislation relating to selling automotive products or services is accessed and interpreted

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Legal requirements specific to the sale of the automotive workplace product or service range are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Workplace procedures relating to complying with legal requirements are sourced and interpreted

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Sell product or service in compliance with legal requirements

  1. Product or service is sold according to workplace procedures and identified legal requirements
  2. Customer transaction is handled according to consumer legislation
  3. Accurate advice and information are provided to customers about product and consumer rights
  4. Advice is sought from supervisor where clarification or assistance is needed
Product or service is sold according to workplace procedures and identified legal requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Customer transaction is handled according to consumer legislation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Accurate advice and information are provided to customers about product and consumer rights

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advice is sought from supervisor where clarification or assistance is needed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record required information on product or service sale documentation

  1. Correct product or service sale documentation is selected and accessed according to workplace procedures
  2. Clear and accurate information is provided on sales documentation to comply with legal requirements
  3. Signed acknowledgement of information provided is obtained from customer, as required
  4. Sales documentation is completed and stored according to workplace procedures
Correct product or service sale documentation is selected and accessed according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clear and accurate information is provided on sales documentation to comply with legal requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Signed acknowledgement of information provided is obtained from customer, as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Sales documentation is completed and stored according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements

Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section.

1. Identify legal requirements and procedures relating to sale of automotive products and services

1.1 Legislation relating to selling automotive products or services is accessed and interpreted

1.2 Legal requirements specific to the sale of the automotive workplace product or service range are identified

1.3 Workplace procedures relating to complying with legal requirements are sourced and interpreted

2. Sell product or service in compliance with legal requirements

2.1 Product or service is sold according to workplace procedures and identified legal requirements

2.2 Customer transaction is handled according to consumer legislation

2.3 Accurate advice and information are provided to customers about product and consumer rights

2.4 Advice is sought from supervisor where clarification or assistance is needed

3. Record required information on product or service sale documentation

3.1 Correct product or service sale documentation is selected and accessed according to workplace procedures

3.2 Clear and accurate information is provided on sales documentation to comply with legal requirements

3.3 Signed acknowledgement of information provided is obtained from customer, as required

3.4 Sales documentation is completed and stored according to workplace procedures

Required Skills and Knowledge

Elements

Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section.

1. Identify legal requirements and procedures relating to sale of automotive products and services

1.1 Legislation relating to selling automotive products or services is accessed and interpreted

1.2 Legal requirements specific to the sale of the automotive workplace product or service range are identified

1.3 Workplace procedures relating to complying with legal requirements are sourced and interpreted

2. Sell product or service in compliance with legal requirements

2.1 Product or service is sold according to workplace procedures and identified legal requirements

2.2 Customer transaction is handled according to consumer legislation

2.3 Accurate advice and information are provided to customers about product and consumer rights

2.4 Advice is sought from supervisor where clarification or assistance is needed

3. Record required information on product or service sale documentation

3.1 Correct product or service sale documentation is selected and accessed according to workplace procedures

3.2 Clear and accurate information is provided on sales documentation to comply with legal requirements

3.3 Signed acknowledgement of information provided is obtained from customer, as required

3.4 Sales documentation is completed and stored according to workplace procedures

Before competency can be determined, individuals must demonstrate they can perform the following according to the standards defined in this unit’s elements, performance criteria and foundation skills:

sell different automotive products or services to three different customers, in which the sale must involve:

complying with legal requirements

providing accurate product or service and consumer information to customers

correctly completing required sales documentation.

Individuals must be able to demonstrate knowledge of:

requirements of relevant legislation, standards and codes of conduct relating to the sale of automotive products and services, including consumer rights and guarantees under the Australian Consumer Law (ACL), including:

consumer guarantees applying to products

consumer guarantees applying to services

exceptions to consumer guarantees

compensation for damages and loss

manufacturer’s liability for faulty products

lawful wording of refund and return signs

customer complaint resolution

roles of the Australian Competition and Consumer Commission (ACCC) in relation to consumer guarantees, including:

providing guidance on consumer guarantees

investigating complaints

taking action on behalf of individuals

types and application of product sale documentation, including procedures for completing and storing documentation.

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

There is no Range of Conditions for this unit.